How will I know when I receive an order?
You will receive a copy of the confirmation email that is sent to your customers when they purchase. This will have all the details of the order: the item name, item number, quantity, shipping/billing address, price, shipping details, and specific comments, if any.
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What do I need in order to sell my items online?
Generally, you will need a Merchant Account (through a bank or other financial institution in order to process credit cards), an SSL certificate (in order to encrypt transaction information), a Payment Gateway (which will securely handle the information of the transaction and will transfer funds from the credit card account to the Merchant Account) and a Shopping Cart (which will show your catalog of products and allow people to checkout and set up an account, etc.). Spaceman Xpress will provide the SSL certificate and the shopping cart. You will need to obtain a Merchant Account and a Payment Gateway. Often times, these go hand in hand and are sold as part of a package deal. PLEASE NOTE: Our shopping cart supports Authorize.net as your Payment Gateway. For automatic credit card processing, you must select Authorize.net as your Payment Gateway.
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How do I add products?
With your Xpress Commerce package, your shopping cart will be unpopulated until you log in and enter your products. To do this, you will log in to your OS Commerce account and click on “Catalog” and select “New Product”. Once there, you enter your Product Name, Description, Price, etc. You will also upload any applicable images for your product. You may set up your products in categories as well, for inventory/marketing tracking purposes. To do this, simply select “New Category”. Enter the catetory name and add products as necessary. For instance, if you sold aromatherapy products and have a variety of bath soaps and gels as well as candles, you can set up two categories “Bath Soaps/Gels” and “Candles” and then enter your products based on their category.
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How do I edit/remove products?
To edit or remove products, simply log in to your shopping cart, select the Product Category folder, and then select the specific product you would like to edit or remove and enter information accordingly. If a product becomes unavailable or out of stock, you may select that it is Out of Stock on the Edit page. You can change this when it becomes available again.
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What kind of changes/configurations can I make to my shopping cart?
In order to avoid unnecessary confusion, we have simplified the shopping cart to enable you to comfortably have full control of your catalog and products without having extensive computer knowledge. As such, there are limits to the amount of changes you can make, but we have left lots of options open so it’s still very flexible. Specifically, you may add/remove/edit products and information about each product. You may add additional product pictures. You can add attributes for each product (i.e., you sell t-shirts and you have various sizes and colors. You will only need to enter one product, but can select various attributes for the product.) You may identify product manufacturers attributable to a product and insert a logo and link to their website. You may read all customers reviews of your products and/or services, and delete them as you would like. You may put some of your products on special for set time periods. You may put products in your shopping cart before they are available and select the date on which they will be available and they will automatically be added to the cart on that date.
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How do I track my orders?
You may track orders by logging in to the OS Commerce control panel and selecting the “Customers” link or the “Reports” link.
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Does the shopping cart keep a record of all my customers?
You may track orders by logging in to the OS Commerce control panel and selecting the “Customers” link or the “Reports” link.
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How is Sales Tax calculated?
You may establish automatic calculation of any applicable taxes by logging into your OS Commerce account and selecting “Location/Taxes” in the Administration panel. You can establish the location for the tax by selecting “Tax Zones” (eg., Florida). By doing this, all customers in the Florida tax zone will be charged the applicable tax. To establish what type of tax people in your designated tax zone will be taxed, select “Tax Classes”. There, you will be able to establish what type of tax you will be collecting, (eg. Sales Tax). Finally, select “Tax Rates” and enter the applicable tax rate for the tax zone and tax class. If there is more than one tax that applies to a particular good or service, if you put them both at the same priority (eg. 1), the taxes will be added. If they have different priorities, the taxes will be compounded based on priority. You can set up as many tax classes, zones and rates as necessary.
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What shipping options will be available to me?
We have enabled Fed Ex, UPS and United States Postal Service for your shopping cart. You may also set flat rate shipping for every purchase or item, or a table rate for price or weight ranges. When you upload your content for your website, you will be asked what payment options you will be using. Select which ones you will be using and your cart will be customized for your selections. If you have selected flat rate or table rate, you will have input the specifics of those through the OS Commerce control panel.
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What kind of payment options will I have in my shopping cart?
You will be able to accept credit cards with automatic authorization through Authorize.net. You can receive payments via PayPal, or through COD, or check or money order. When you upload your content for your website, you will be asked what payment options you will be using. Select which ones you will be using and your cart will be customized for your selections.
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